Contract Terms and Project Development Process

In this digital contract, "customer" shall mean the person who purchases from and/or engages in any design, development or creative project with UrbanDesignFirm.com. No other person is authorized to discuss the customer's account with UrbanDesignFirm.com, or request changes to the account, unless UrbanDesignFirm.com has received authorization from the customer for this additional person to have account access.

New Project Development Process

1. We must receive the following items prior to beginning work on the customer's project:
   • Signed work order authorization and/or invoice.
   • 100% of the project quote as a retainer. Projects exceeding a $6000 quote require a 50% retainer.
   • All information needed for the project (such as server access, design specifications, copy, & images. Placement of copy and images received after will be billed at $85/hr)
2. Once these items are received, we will create the project according to the written proposal we provided (if applicable) or one of our advertised package selected by the customer.
3. When we have delivered a proof, the customer will review the proof and provide, in one single written or emailed document, a list of any changes to be made to the design. The customer shall provide this list within 2 weeks after we send the preview link/image proof to the customer. If no change requests are made within the allotted time, production will continue with the understanding that no changes are needed.
4. We will implement the changes on this list, notify the customer, and invoice any remaining balance.
5. Invoices issued are due in 14 days. After payment is received, we will provide the project files to the customer.
6. The customer may request additional changes to the project after submitting the first list of changes. They will be charged $85/hour for these additional changes.

If the customer provides no list of changes during the 2-day preview period, we will invoice any remaining project balance at the end of the preview period.

The customer is responsible for providing complete design specifications for the project, including layout and colors. If such specifications are not provided, or are incomplete, we will make a good faith attempt to create a good design layout for the project, but cannot guarantee that such a design will meet the customer's desires.

Any feature or specification not expressly included in a written proposal or package by UrbanDesignFirm.com is not included in the price quoted. If the customer requests such a feature or specification to be added to their project, during or after the preview period, this will be at additional cost to the customer.

New Project Guarantees and Disclaimers

For projects we code or completely recode, we take responsibility for:

• Addressing spelling and grammar errors in content written or provided by UrbanDesignFirm.com,
• Validating any HTML according to W3 standards,
• Testing website performance and appearance on the most current versions of the following browsers ( IE, FireFox,Chrome, & Safari )
• Ensuring all hyperlinks and navigation elements function properly.

Should the customer, or anyone else not affiliated with UrbanDesignFirm.com, make any changes to the project or to the server on which the project resides, or upload any files to the server where the project resides, we shall disclaim all responsibility for any problems with the appearance and functionality of the project, including typos and broken links. If requested, we can address such problems for $85/hour.

The customer may upload the project to the host server of their choice. We are not responsible for the functionality, reliability, or features of the server, or for damage or loss caused by host server problems.

New Project Ownership and Copyrights

In many cases, we may utilize code, images, or other products previously created or obtained by UrbanDesignFirm.com. Any such products are, and shall remain, the exclusive property of UrbanDesignFirm.com or their owner, although the customer shall have license to display and utilize such items solely on the project we create for them. UrbanDesignFirm.com retains full ownership of products that it owns, and the exclusive right to copy, implement, distribute, modify, and sell them.

The customer guarantees that the customer has full ownership or right to use any text, images, etc. that the customer provides for the project. We are not responsible for any liability arising from the use of copyrighted or trademarked items on the customer's website.

We reserve the right to display the customer's name and a screen shot of the project on our website.

Our Hosting Service

Our hosting accounts include an outgoing (SMTP) mail server. However, we do not guarantee that this server is accessible by the customer's computer. The customer's Internet service provider, anti-virus software, or computer settings may block usage of this server. In such cases, we suggest using your ISP's outgoing mail server.

Our hosting accounts include third-party software, such as webmail and message board programs. Such software is developed and supported by third parties independent of UrbanDesignFirm.com, and we make no guarantees about the functionality or reliability of such software.

Under no circumstance are we responsible for loss of income, loss of data, or other damages caused by any server, email, or website problems, such as server downtime or failure to backup files.

We reserve the right to shut down any hosting account with no advance notice if there is pornography, viruses, or illegal material on the account.

Customer Accounts / Refunds

Monies paid to UrbanDesignFirm.com for project deposits, actual hours worked, hosting accounts, and domain names are not refundable for any reason.

For hourly work (such as website updates) we provide an itemized invoice. The invoice must be paid within 14 days. Past due balances accrue finance charges at the rate of 5% per month until the balance is paid in full. We may send accounts to small claims or collections agent once they are 60 days past due.

If a payment is bounced, refused, or canceled for any reason, a $25 charge will be added to the customer's account.

Contract Validity

In accordance with the Electronic Signatures in Global and International Commerce Act of 2000, electronic contracts and signatures are as valid as paper contracts in all states, regardless of where the parties live or where the contract is executed. You have the right to request a paper contract from us. Regardless of whether you make such a request, this digital contract shall remain legally valid and binding.

UrbanDesignFirm.com reserves the right to amend these policies at any time. Such updates will be available at www.urbandesignfirm.com.

Monthly Service Plans

All monthly service plans require a signed 12 month contract with UrbanDesignFirm.com. Monthly service plans require an auto debit payment on the first of every month.